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    Welcome to The Resource Center COVID-19 (Coronavirus) Information page.  Please check back often for updates.

    “My COVID Story”

    Employees of The Resource Center share their experiences of having the virus.

    My COVID Story_Michelle Lutgen
    My COVID Story_Dan Schroder
    My COVID Story_Heather Courtney

    August 26, 2020

    Below, please find The Resource Center Day Hab Re-opening Plans.

    I/DD Alternatives Day Hab Reopening Plan (updated 8/26/2020)
    I/DD Dunkirk Day Hab Reopening Plan (updated 8/26/2020)
    I/DD Edgewater Day Hab Reopening Plan (updated 8/26/2020)
    I/DD Senior Adult Day Hab Reopening Plan (updated 8/26/2020)
    Community Pre- Voc Reopening Plan (updated 9/4/2020)
    Day Hab Without Walls Reopening Plan (updated 9/4/2020)

    June 22, 2020

    Pictured in front of the personal protective equipment donated by SNAPCAP are, from left, Brett Lawton, executive director of SNAPCAP and SIPA; Dr. Jeanne Yang, a dentist at The Resource Center; Steve Riczker, TRC’s medical practice manager; and Lisa Smrekar, dental practice manager.











    The Resource Center has received a donation of personal protective equipment for use by its healthcare providers.

    The supplies were donated by SNAPCAP, the Safety Net Association of Primary Care Affiliated Providers of WNY, Inc. SNAPCAP has been providing PPE donations to all of its affiliated providers in need and previously gave The Resource Center hand sanitizer and masks. The most recent donated supplies included 240 isolation gowns, 700 level 1 procedure masks, 350 KN95 masks, and 100 face shields.

    The PPE will be used in all clinical settings within TRC Community Health Center, which provides primary care, dental, behavioral health, occupational therapy, physical therapy, speech therapy, and podiatry services.

    The supplies were delivered to TRC Community Health Center’s location on Second Street in Jamestown by Brett Lawton, the executive director of SNAPCAP and SIPA, the Safety-Net Independent Practice Association. The Resource Center is recognized as a safety-net healthcare provider.

    SNAPCAP organizations are New York State Department of Health-certified Article 28 clinics providing care to a high number of patients who are traditionally underserved: people who receive Medicaid or are uninsured or under-insured; people living in poverty; people with complex, chronic disease or disability; and people who are members of racial, ethnic, cultural, or linguistic minority communities.

    SNAPCAP’s mission is to achieve strong, sustainable development of patient-centered medical homes in Western New York. SNAPCAP serves as an advocate for its members, addresses concerns at the policy level, and offers leaders a forum for sharing information and managing change. SNAPCAP organizations work in partnership to support greater strengthening of the primary care safety net through collaborative projects, resource-sharing and collective advocacy in local reform initiatives. Members participate in a monthly forum to share strategies and discuss challenges in primary care delivery.

    In the current landscape of healthcare delivery systems and Medicaid payment redesign/reform, SNAPCAP members strive to build on established trust and working relationships to move toward deeper clinical integration and joint contracting with managed care organizations. To accomplish this, SNAPCAP members formed an independent practice association to provide the structure within which to develop joint capacity for managing populations and performance and for securing value-based payment contracts.

    June 4, 2020

    Dr. Jeanne Yang, left, and Ishmally Zambrana Torres, Dental Assistant, display the personal protective equipment being worn by staff at our Jamestown Dental Clinic.









    The Resource Center’s Jamestown Dental Office will resume offering complete dental services Monday, June 8.

    At the direction of New York State and the American Dental Association, the office had been open only for emergencies and telehealth appointments since mid-March because of the pandemic. During the shutdown, staff have been making preparations in order to be able to operate safely once the practice reopened. Steps taken to ensure the safety of patients and staff include enhanced air filtration; placement of plastic barriers between each room; limited seating in the waiting room; and development of a plan to sanitize all areas in each treatment room after every patient visit. Patients will continue to be screened for COVID-19 upon entering the building.

    All dental employees underwent two days of training this week on ADA and Centers of Disease Control and Prevention guidelines.

    The dental office, located within TRC Community Health Center at 890 East Second Street, will be open Mondays through Thursdays. New patients are being accepted. For people who are not able to come to the office for assessment and treatment, telehealth appointments will continue to be provided.

    The Resource Center has been providing dental services to the community for more than 25 years. TRC Dental offers complete dental care, including state-of-the-art equipment, digital x-rays and electronic dental records, and the practice has an assistive lift for patients with physical limitations. TRC Dental is able to bill most insurances.

    For the time being, The Resource Center’s Dunkirk dental office will remain closed. North County residents are welcome to come to the Jamestown Office.

    For more information or to schedule an appointment, phone 661-1447.

    April 28, 2020

    Need some ideas on how to deal with emotional stress caused by the coronavirus?  Listen as WJTN radio host Dennis Webster interviews Nicole Mucheck, The Resource Center’s Director of Behavioral Health Services and Care Coordination, and Cynthia Neu, Manager of our PROS and Behavioral Health Home and Community-Based Services Programs.  You’ll come away with a positive new way to THINK!

    April 27, 2020

    Take Action Today to Demand Federal Medicaid Disability Funding.  Next week, the federal government is expected to announce how it will spend the remainder of emergency funds Congress appropriated last month through the CARES Act. So far, none of that funding has reached Medicaid-funded providers of disability services. Take two minutes today to ask Congress to step up to its oversight role for this funding.

    The Ask: Tell Congress today that it must pressure the Administration to designate emergency health funding to go to Medicaid-funded disability supports.  Click here!

    April 24, 2020

    Denise Jones - President & CEO - The Resource Center

    With the whole world trying to adjust to the COVID-19 crisis, I wanted to reach out to our families and community partners to update you on developments at The Resource Center.

    As I write this, I am proud to say The Resource Center has not had a case of COVID-19 infection at any of our facilities. We are doing our best to keep the virus out of our homes by following guidelines from the federal Centers for Disease Control and Prevention; the Occupational Safety and Health Administration; the New York State Office for People With Developmental Disabilities; the New York State Department of Health; and the Chautauqua County Department of Health and Human Services. Precautions include:

    • Closing our Day Programs
    • Suspending our Community Pre-Vocational Services
    • Keeping our residents at home
    • Restricting visitors to our homes
    • Checking the temperature of staff when they arrive to work
    • Having staff wear personal protective equipment
    • Maintaining proper social distancing when possible
    • Training staff on how to prevent the spread of the disease
    • Encouraging staff to stay home when they’re not at work

    We know the changes in our operations, brought on by a fierce commitment to prevent COVID-19 from making its way into The Resource Center, have been hard on the people we support and their families, as well as on our own staff. Many of the people who live in our homes are used to visiting regularly with their families. Being unable to visit with one another is confusing for the people we support and heart-wrenching for their families. That’s why we’ve been supporting residents in using technology to remain in contact with their families.

    Speaking of our staff, I want to tell you that our employees have been doing a truly tremendous job in response to this unprecedented crisis. Since our Day Programs have been closed in an effort to slow the spread of the virus, those employees have been deployed to our homes to assist residential staff in supporting the residents, who now find themselves at home 24 hours a day. Staff have been coming up with creative ways to support the residents and keep them active and engaged.

    The changes brought about by the virus have also greatly impacted people we support who live in the community, either on their own or with their families and caregivers. We know it is confusing and upsetting to have your life suddenly disrupted. Our staff have been working hard to continue to provide some level of supports to people with disabilities who live in the community.

    Throughout this crisis, TRC’s clinical services (nursing, primary care, dental, behavioral health, occupational therapy, physical therapy, and speech therapy) have continued to operate. Often the people we support in our homes, as well as our patients from the community, can have an appointment with a health care provider via telephone or videoconference.

    On the manufacturing front, we have been designated an essential business and continue to perform work for the Department of Defense and local businesses that are deemed essential. We also are excited to share that we have re-tooled our sewing operations (and hired additional workers) so we can make masks and gowns for use by businesses and private citizens locally and nation-wide.

    When you have the opportunity to interact with our staff, I’d ask that you take a moment to thank them for the great job they are doing under trying conditions. We are blessed with a talented team of employees in all divisions. I am truly thankful for our employees throughout the organization who continue to ensure the support of our clinic patients, the individuals we support in residential and family settings, and our fellow team members.

    As we continue to react to the challenges caused by this health crisis, please consider showing your support by making a donation to our TRC Fights COVID-19 Fund. Donations of any amount are deeply appreciated. And if you make a contribution of $10 or more, you can become a member of The Resource Center. Once you become a member, we’ll send you a TRC Membership Card that entitles you to discounts at about 50 local businesses. Click here to make a donation.

    I continue to work closely with TRC’s Infection Control Task Force and our Board of Directors as we monitor developments with the virus crisis. You can stay up to date by following our Facebook page or visiting our web site. On the web site there is a form where you can ask a question related to our operations as they pertain to the crisis, and we’ll get back to you as quickly as we can.

    Thank you for your understanding and patience as we navigate through these troubling times. We are in this together, and I am confident we will come through this stronger and better than ever. We are TRC strong!

    Denise Jones
    Executive Director

    April 16, 2020




    The Resource Center is making masks and gowns for our own employees and other businesses in the fight against COVID-19. Click here to learn more!

    April 13, 2020

    The Resource Center has received a $10,000 grant through the Chautauqua County COVID-19 Crisis Response Fund to help people access essential services during the Coronavirus crisis.

    The money is intended to assist people in overcoming barriers to basic needs and must be used to access essential resources such as communication (phone, internet) or transportation (to work, food, health care, medications, hygiene, laundry, etc.). The money also can be used to buy emergency supplies (such as formula, diapers, cleaning supplies, hygiene supplies) that are currently difficult to obtain.

    Grant awards will not exceed $200 per request or a total of $500 per household. To be eligible to receive funding, a person must:

    • be a Chautauqua County resident;
    • be impacted by COVID-19;
    • demonstrate a need to access an essential resource;
    • indicate they have exhausted other funding sources;
    • stipulate no one else in the household has received money from the COVID-19 Crisis Response Fund.

    The approval committee will begin reviewing requests Monday, April 20. To be considered at that time, requests for funding must be submitted by 3:00 p.m. Friday. To obtain a request form contact Beth Jermain, TRC’s Support Option Administrator, at 661-1557. Requests can be submitted by fax (661-1419) or email (beth,jermain@resourcecenter.org).

    After next Monday, funding requests will continue to be accepted and reviewed until the grant money is used up.

    Click here to see the full list of organizations that received money from the COVID-19 Crisis Response Fund.

    March 31, 2020

    COVID-19 Resources:

    March 24, 2020








    TRC Community Health Center remains open during crisis

    TRC Community Health Center, which provides primary medical care, behavioral health, dental and health-related services, is continuing to provide many services to the local community during the ongoing COVID-19 (Coronavirus) crisis, both at its office locations and through telehealth.

    The primary care medical services at TRC Community Health Center, 890 East Second Street in Jamestown, remain open Monday through Friday from 8:00 a.m. to 5:00 p.m. Staff are following all New York State Department of Health/Centers for Disease Control protocols regarding patient care. Brief health screenings, which include taking temperatures and asking a few questions, are being conducted prior to permitting staff or patients into the waiting room, in order to minimize exposure. Physicians also can provide services via telephone or videoconference so patients do not have to come to the office. These options can be discussed when scheduling an appointment.

    Upon the advice of the American Dental Association, the DOH and the CDC, the Dental Offices at TRC Community Health Center in Jamestown and Dunkirk have temporarily suspended all non-emergency services. The Jamestown office at 890 East Second Street remains open to address only urgent dental emergencies. Dental team members are available for any serious, urgent emergencies involving dental pain, infection, trauma, or swelling. We are screening patients with urgent dental emergencies by phone before they come to the dental practice. Patients who are symptomatic (e.g. fever, cough or shortness of breath) or have been exposed to a known case of COVID-19, are referred to contact their primary care provider before coming to their appointment. We are coordinating care with patients’ primary care physicians as needed. Patients are screened upon entering the building prior to being permitted into the Dental Clinic.

    To meet the community’s behavioral health needs, the Counseling and Psychiatric Services offices are continuing to see clients at the 890 East Second Street location and at 186 Lake Shore Drive West in Dunkirk. People are encouraged to use telephone and video counseling and psychiatric services, which are being offered to people who are displaying symptoms as well as those who prefer to stay at home and not have to travel. Counseling and psychiatric staff are available at both locations for any walk-in crisis appointments.

    “At this time, it is important that we all try to maintain social distancing to lessen the spread of COVID-19, but please remember that here at TRC Community Health Center we are here to stay in touch with those struggling with anxiety and depression,” said Nicole Mucheck, Director of Behavioral Health Services and Care Coordination. “This is a very challenging time, but a regularly scheduled counseling or psychiatric session could help you maintain connection during this stressful time.”

    Physical therapy, occupational therapy and speech therapy continue to be offered at the Lake Shore Drive location and at 75 Jones & Gifford Avenue in Jamestown. Patients are being screened for fever prior to the provision of services. All equipment and surfaces are being sanitized between appointments. Chairs in the waiting room have been separated consistent with social distancing guidelines.

    For more information about any of The Resource Center’s clinical services or to schedule an appointment, phone 661-1447.

    The Resource Center’s School-Based Health Center at Jamestown High School currently is not open for regular business.  Current patients who have need medication or assistance with managing their health care should contact the nurse practitioner, Deb Piotrowski, by emailing Deb.M.Piotrowski@JPSNY.org.

    TRC Community Health Center has been serving the community for more than 30 years. TRC Community Health Center is able to bill most insurances, including Medicaid.

    March 19, 2020

    Coronavirus(COVID 19) Update from TRC Dental:

    It is with much thought and consideration that TRC Community Health Center has made the difficult decision to suspend all non-emergency dental procedures to limit potential Coronavirus (COVID-19) exposure within our community.

    We are temporarily postponing elective dental procedures at this time. We will continue to be connected to the office fielding emergencies and other patient concerns.

    If you have a dental emergency or concern, please call us at (716) 661-1447.

    We will continue to monitor the developments regarding the virus via our government and health officials and we will update you as soon as we can safely reopen our dental clinics.

    March 18, 2020

    TRC enacts restrictions on visitors to its homes and day programs

    To maintain the health and safety of our staff and the people we support during the Coronavirus outbreak, The Resource Center has initiated the following actions effective Wednesday, March 18, until further decisions are made:

    • We are temporarily suspending services at our certified Day Habilitation Programs (located on Eighth Street, Harris Avenue and Jones & Gifford Avenue in Jamestown, and on Lake Shore Drive in Dunkirk), Day Habilitation Without Walls, and Community Pre-Vocational Services.
    • Our Residential sites will not be allowing visitors.
    • Community Habilitation and Self-Directed Services will be provided to people we support who reside in the community, to ensure they have needed supplies and services.

    We will update the status of these services through The Resource Center’s web site and social media.

    Thank you for your support and understanding as we continue to navigate through these uncertain times.

    March 17, 2020

    We saw this helpful graphic from The Depression Project and wanted to share it.

    In these confusing and uncertain times, the Counseling & Psychiatric Services Department at TRC Community Health Center wants to remind people that we are still open to support you.

    If you are displaying no signs or symptoms of coronavirus, you can come into our offices in Jamestown or Dunkirk.

    We also offer telephone and video psychotherapy and psychiatry sessions for those who either might be displaying symptoms, or would prefer to stay at home and not have to travel.

    Phone (716) 661-1447 to schedule an appointment with a therapist today. Or use our online by clicking here!

    March 16, 2020

    ‼️‼️An important message from your providers at TRC COMMUNITY HEALTH CENTER about Coronavirus/COVID-19:‼️‼️

    Dear Patients, Staff and Family:

    TRC Community Health Center is following advisement of the New York State Department of Health and the Centers for Disease Control.

    We are taking all necessary precautions to protect our patients, staff and the community at large. We will continue to monitor the developments regarding the virus via our government and healthcare officials and will update you as we are updated.

    In the interim, we are open and available to all of our patients. Please adhere to the recommendations that if you have traveled outside the U.S., and are exhibiting the symptoms listed below, please reschedule your appointment(s). Thank you for choosing us as your healthcare provider.

    👉 What is a novel coronavirus?

    A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19) is not the same as the coronavirus that commonly circulates among humans and causes mild illness like the common cold.

    👉 What is COVID-19?

    Coronavirus (COVID-19) is a respiratory illness that can spread from person to person that was first identified in Wuhan, China.

    👉 How does COVID-19 spread?

    COVID-19 spreads from person to person. The virus is thought to spread between people who are in close contact with one another (within 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It may also be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes; however, this is not the main way the virus is thought to spread.

    👉 Who is most at risk for catching COVID-19?

    Much like the flu, individuals with compromised immune systems are at a higher risk for catching COVID-19, including the elderly and those with serious medical conditions. If you are generally in good health, the risk for contracting COVID-19 is low.

    👉 What are the symptoms of COVID-19?

    Patients with COVID-19 have mild to severe respiratory illness symptoms including:
    • Fever
    • Cough
    • Shortness of breath

    👉 How can you prevent catching COVID-19?

    • Wash hands often with soap and water for 20 seconds or more
    • If soap and water is not available, use hand sanitizer with at least 60% alcohol
    • Avoid touching your eyes, nose or mouth
    • Stay home if you are sick
    • Avoid contact with people who are sick
    • Cover your mouth and nose with a tissue when coughing or sneezing, and then discard the tissue
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

    👉 Should I wear a facemask?

    The CDC does not recommend that people who are well use a facemask to protect themselves from respiratory diseases, including COVID-19.

    👉 What should I do if I have been exposed to COVID-19?

    People who think they may have been exposed to COVID-19 should contact their health provider immediately. Do not go to the hospital or your medical provider’s office unless advised by your primary healthcare provider to do so. However, if you’re experiencing a healthcare emergency, call 911.

    👉 What if I don’t have a primary healthcare provider?

    If you don’t have a primary healthcare provider, call TRC Community Health Center at 661-1447 or 483-2344 to talk with someone about scheduling an appointment.

    👉 How long is the incubation period?

    Symptoms of COVID-19 can appear 2-14 days after exposure.

    👉 What should I do if I am exhibiting symptoms of COVID-19?

    If you feel sick with a fever, cough or difficulty breathing and have been in close contact with a person known to have COVID-19, or if you live in or have recently traveled or visited an international airport, you should call your primary healthcare provider. Your primary healthcare provider will work with the public health department and CDC to determine if you need to be tested for COVID-19.

    👉 Where can I get tested for COVID-19?

    If you believe you may have come in contact with someone with COVID-19 or are exhibiting mild symptoms and want to be tested for the virus, please speak with your primary healthcare provider. Your doctor will determine your need for testing and your treatment options depending on the severity of the situation.

    👉 Can I come to TRC Community Health Center for testing?

    TRC Community Health Center DOES NOT have the ability to test for COVID-19. Call your primary healthcare provider first to assess the situation, unless you are having a true medical emergency, and they will consult with the local health department and provide you with a plan.

    👉 What if I test positive for COVID-19?

    If you test positive for COVID-19, you should stay home and avoid contact with others to avoid further spread of the virus. You will receive advisement from local health authorities on any other recommendations.

    👉 How is COVID-19 treated?

    There is no specific antiviral treatment recommended for COVID-19. People with COVID-19 should receive supportive care to help relieve symptoms. For severe cases, treatment should include care to support vital organ functions.

    👉 Is there a vaccine for COVID-19?

    Currently there are no vaccines available to prevent COVID-19 infections.

    👉 What are the dangers of contracting COVID-19?

    Approximately 80% of those infected with COVID-19 will only experience mild symptoms and not require hospitalization. In extreme cases, individuals have experienced pneumonia, multi-organ failure and death.

    👉 What is TRC Community Health Center doing to ensure the health and safety of the communities it serves?

    TRC Community Health Center is following advisement of the New York State Department of Health and the Centers for Disease Control. We are taking all necessary precautions to protect our patients, staff and the community at large.

    👉 For additional information and updates on COVID-19 please refer to:

    • New York State Department Health https://www.health.ny.gov/diseases/communicable/coronavirus/
    • or via hotline: 1-888-364-3065
    • The Centers for Disease Control and Prevention


    What people say

    Patricia Sharp, Community Helping Hands Office Manager

    “We are extremely grateful for The Resource Center or any group that donates or volunteers, because we serve a lot of people in need in the community.”

    Jim Maione, Director of Distribution, Southern Tier Brewing Company

    “Southern Tier Brewing Company is happy to bring jobs back to the local economy. Our relationship is important with The Resource Center because it gives us an opportunity to provide meaningful work to people with disabilities. Additionally, they are providing a wonderful service for us.”

    Amanda S. – Patient

    “The Resource Center’s Primary Care Staff have been helpful and responsive to my health concerns. I am able to see my provider the same day I contact the office with a need.”

    Mike Richner, Manufacturing Manager, Dahlstrom Roll Form

    “I’ve used The Resource Center in the past and their quality is excellent and their work ethic is very good. The employees knew what the expected quality level was and where it needed to be.”