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    Below is a list of key contacts and staff members able to assist you with any related query you may have. If you would like to contact anyone on this page, please visit this link and include their name in the question/comment field.  We will ensure they receive the message and they will respond as soon as possible.

    Executive Support Team

    Denise Jones, President & Chief Executive Officer
    Joanne Bevan, Assistant Executive Director for Intellectual and Developmental Disability Operations
    Heather C. Brown, Assistant Executive Director for Program Operations
    Kelly Dimitri, Chief Financial Officer
    Virginia Vath, Assistant Executive Director for Quality Assurance & Quality Improvement and Compliance

    Executive Management Team

    Michele Albaugh, Director of Talent Management and Staff Learning & Development
    Jason Basile, Director of Facilities Management
    Todd Frangione, Director of Business Operations
    Paul Giannini, Director of Information Services
    Rhonda Howard, Director of Human Resources and Personnel
    Terri Johnson, Director of Rehabilitation, Employment and Community Services
    Randall Lewis, Esq., Corporate Counsel
    Kristen MacKenzie, Director of Intellectual and Developmental Disability Services
    Kathryn Curtis, Director of Behavioral Health and Care Coordination
    Selina Phillips, Executive Administrative Assistant
    Betsy Thayer, Director of Fiscal Services
    Steve Waterson, Director of Community Relations, Marketing and Development

    Other Key Contacts

    Family Support / Guardianship
    Marcia Restivo, Family Support and Engagement Specialist

    Corporate Compliance
    Elisa Galuppo, QA/QI Compliance Officer

    Home Sharing and Respite
    Leslie Fickling, Coordinator

    Human Resources
    Alda Brown
    , Administrator
    Sterling “Rosie” Feaster, Talent Manager/Recruiter

    Senior Adult Day Habilitation
    Debbie Rapp, Administrator

    Special Events
    Victoria Trass Bardo, Manager

    Primary Care Services
    Stephen Riczker
    , Practice Manager, South County

    Dental Services
    Ann Marie Pratt, Dental Practice Manager

    Health-Related Services
    Daniel Tota, Practice Manager, Health-Related Services

    Records Information Management
    Suzette Benedetto
    , Coordinator

    Care Coordination
    Thad Lund, Social Services Clinical Specialist

    PROS (Personalized Recovery Oriented Services)
    Cynthia Neu, Program Manager

    Autumn Wilson, Manager

    Information Systems
    Paul Giannini, Director of Information Services
    Jaime Lauffenburger, Assistant Director of Information Services
    Josh Straight, Assistant Director of Information Services

    Marketing Communications, Development & Internet/Ecommerce
    Steve Waterson, Director of Community Relations, Marketing and Development
    Chris Anderson, Marketing & Development Project Manager/Internet Systems & Ecommerce Administrator


    What people say

    Patricia Sharp, Community Helping Hands Office Manager

    “We are extremely grateful for The Resource Center or any group that donates or volunteers, because we serve a lot of people in need in the community.”

    Jim Maione, Director of Distribution, Southern Tier Brewing Company

    “Southern Tier Brewing Company is happy to bring jobs back to the local economy. Our relationship is important with The Resource Center because it gives us an opportunity to provide meaningful work to people with disabilities. Additionally, they are providing a wonderful service for us.”

    Amanda S. – Patient

    “The Resource Center’s Primary Care Staff have been helpful and responsive to my health concerns. I am able to see my provider the same day I contact the office with a need.”

    Mike Richner, Manufacturing Manager, Dahlstrom Roll Form

    “I’ve used The Resource Center in the past and their quality is excellent and their work ethic is very good. The employees knew what the expected quality level was and where it needed to be.”